A CRM system to help make client Relationships sticky
Nettl’s CRM Tools
The Nettl System includes many CRM tools and shareable assets that help your team to feel in control, and your clients to feel connected. And because all Nettl content is created centrally, you can continue to increase studio visibility and client interactions, whilst working on other projects.
Give clients the ability to self-serve on web, print and design projects, day and night. Nettl’s Client Dashboard simplifies studio workflow and empowers your team and customers.
Data Driven Visibility
Run reports and automate marketing for changes in your clients’ buying behaviours. Client spend decreasing? The Nettl system will alert you.
Automated Workflow Prompts
Automated workflow prompts help to reduce project creep and improve efficiency by gently reminding clients to complete certain tasks or to make payments online to move things forward.
Enable your team and your clients to reorder items at the click of a button. No more searching for previous files and resetting orders.
Recency, Frequency & Margin
The Nettl System monitors spending and buying patterns. It logs client order frequency, how recently they last ordered and their profitability. Their Recency, Frequency and Margin or RFM.
Clients are profiled, racked and stacked, in real-time. They’re segmented into Top, Great, Good and Emerging, relative to other clients, depending on how profitable the relationship is.
Every order a client places is stored and sorted into useful categories. It’s tagged in ways to help it make more sense and insight into things like product mix.
Grow Your Share Of Voice
Use our team of central experts and invite your customers to webinars that explore relevant services and solutions. All you need to do is follow-up with the client after the event.
The Nettl System is full of assets that you can share with customers. From social media planners to how-to product videos, there’s always a soft, easy way to introduce a product or service.
Reap the rewards of being part of a global community. When someone else has a good idea that works, you’ll be the first to know and get access to the things you need.
Empower Clients. Stay In Control
Build projects and delegate tasks, with deadlines, to your clients, so they take ownership of what they need to provide. Task and project statuses are automatically updated by the Nettl System.
The Nettl System reminds clients that they have print proofs, project proposals or payments outstanding. Based on the task actioned, the system will move tasks forward.
If your clients leave something in their online shopping basket, you’ll be the first to know. Never miss an opportunity to remind customers that they left something behind.