oodles ON THE SIDE

An agentic AI co-pilot in your corner. And it just got smarter

Meet Oodles on the Side – Your Nettl Systems sidekick

Most questions don’t need a support ticket. They need a quick, accurate answer from someone who knows the system, job, or website in question.

That’s exactly what Oodles On The Side is built for.

What is Oodles On The Side?

Oodles On The Side (Oodles OTS) is an agentic AI co-pilot built into the Nettl System. It sits alongside whatever you’re working on, ready to answer questions, help troubleshoot, and point you in the right direction. All without breaking your flow.

It knows the Nettl System. It knows Wisdom articles. And crucially, it knows the context of the specific job, product, proposal, project, or website you’re working on. So answers aren’t generic. They’re relevant.

Recent updates worth knowing about

Oodles improves every week. But here are some interesting recent updates.

Oodles asks when it needs to. Rather than making assumptions, Oodles OTS will now ask clarifying questions if your query needs more detail before it can give a useful answer. Less guesswork, better results.

DNS checks, built in. If you’re troubleshooting a site that isn’t going live as expected, Oodles OTS can now check DNS directly. One less tab to open.

Suggested next steps. After each response you’ll see pre-filled prompt buttons with the most likely follow-up actions. Tap one and it fires back instantly. Useful when you know roughly what you need but aren’t sure how to phrase it.

Cleaner conversation history. Previous conversations are now easier to navigate. Each one has a title that updates as you work, and you can rename them.

Oodles OTS starts a fresh conversation each day, which keeps things organised. Although you can always switch back to an older one from the dropdown.

Oodles OTS meets the Geek Channel

The infamous Geek Channel, where you raise tickets for human web support, has had a significant update too.

When you press ‘Ask a question’, Oodles OTS now steps in first to see if it can answer instantly. No waiting. No ticket needed. If it can help, it will. If not, your question goes through to the team as normal.

The Geek Channel itself has been redesigned into a Taskboard view. Tickets organised by status and priority, easier to navigate, and now visible directly on the relevant site page so you can see a site’s full history in one place.

Projects have had the same treatment. Add tasks like you’re writing a document, assign them to team members, set priorities, and track progress across a cleaner dashboard. Everything that existed before is still there, just better organised.

And this is just the beginning.

The goal for Oodles OTS goes well beyond answering questions. The roadmap points toward a genuinely agentic tool. One that doesn’t just advise, but acts.

Creating proposals, raising orders, building websites, installing plugins, managing jobs. Further down the line, interrogating your own business data to surface insights about performance, marketing, and pipeline.

The more you use it today, the better placed you’ll be when it starts doing the heavy lifting.

Where to find it

Oodles OTS lives in the sidebar of the Nettl System, available whenever you need it.